St Clements Nursing Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds26
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2019-03-08
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The atmosphere strikes visitors as genuinely warm. Staff greet everyone with real friendliness, and there's a sense that residents are treated with proper respect. Families mention feeling reassured by how smoothly their loved ones settle in.
The eight family priority themes
- Staff warmth65
- Compassion & dignity65
- Cleanliness65
- Activities & engagement55
- Food quality55
- Healthcare65
- Management & leadership65
- Resident happiness60
What inspectors found
Inspected 2019-03-08
Is this home safe?
Is the care effective?
The home was rated Good for Effectiveness at the February 2019 inspection. The home holds a specialism in dementia care alongside general nursing care for adults over and under 65. No specific detail is available in the published text about care plan quality, GP access, medication management, dementia training standards, or how food quality and dietary needs are managed. The rating was not amended at the July 2023 review.Is this home caring?
The home was rated Good for Caring at the February 2019 inspection. No specific observations, resident testimony, or family feedback is reproduced in the published report text. The rating confirms that inspectors found sufficient evidence of caring practice at that visit, but the detail behind that finding is not available here. The rating was not amended at the July 2023 review.Is the home responsive?
The home was rated Good for Responsiveness at the February 2019 inspection. No specific detail about the activity programme, individual engagement for people with advanced dementia, or how the home responds to changing needs is available in the published text. The specialism in dementia care is noted in the registration. The rating was not amended at the July 2023 review.Is the home well-led?
The home was rated Good for Well-led at the February 2019 inspection. A registered manager, Mrs Justine Darrington, was in post at the time of inspection. A nominated individual, Mr Velummayilum Thayanandarajah, is also recorded. No specific detail about management visibility, staff culture, governance processes, or how the home handles complaints and incidents is available in the published text. The rating was not amended at the July 2023 review.
Source: CQC inspection report →
What the evidence base says
St Clements provides nursing care for adults over 65, younger adults with care needs, and those living with dementia. For residents with dementia, families have noticed encouraging signs like improved memory recall and better overall mood after settling in. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
St Clements Nursing Home was rated Good across all five inspection domains in February 2019, which is a positive baseline. However, the published report contains very limited specific detail, so the family score reflects that general Good rating rather than strong direct evidence of what daily life looks like for your parent.
Homes in East typically score 68–82.The three-lens summary
What families tell us
The atmosphere strikes visitors as genuinely warm. Staff greet everyone with real friendliness, and there's a sense that residents are treated with proper respect. Families mention feeling reassured by how smoothly their loved ones settle in.
What inspectors have recorded
What stands out is how attentive the team seems to be. Families notice there are enough staff around, which brings its own comfort. The caring approach appears consistent across the team, with multiple visitors remarking on the genuine warmth they witness.
How it sits against good practice
Recent building works were mentioned by one visitor, so it's worth asking about any updates when you visit.
Worth a visit
St Clements Nursing Home, at 170 St Clements Hill in Norwich, was rated Good in all five inspection domains following a visit in February 2019. The home cares for up to 26 adults, including people living with dementia, and provides nursing care. A registered manager was in post at the time of the inspection. In July 2023, inspectors reviewed available data and found no evidence requiring a reassessment, so the Good rating remains current. The significant limitation here is that almost no specific detail from the 2019 inspection is available in the published text. A Good rating is genuinely meaningful, but it is now over six years old and cannot tell you what mealtimes feel like, how staff respond to distress, or whether the environment supports someone living with dementia day to day. Before committing to this home, visit in person, ask to see last month's staffing rota, request a copy of a sample care plan, and speak directly to the registered manager about dementia training and night staffing numbers.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how St Clements Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How St Clements Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents rediscover their sparkle in Norwich
Dedicated nursing home Support in Norwich
Families visiting St Clements Nursing Home in East Norwich often find themselves pleasantly surprised. Within weeks of moving in, residents here tend to perk up — eating better, chatting more, even remembering things that seemed lost. It's the kind of transformation that brings relief to worried relatives.
Who they care for
St Clements provides nursing care for adults over 65, younger adults with care needs, and those living with dementia.
For residents with dementia, families have noticed encouraging signs like improved memory recall and better overall mood after settling in.
“Recent building works were mentioned by one visitor, so it's worth asking about any updates when you visit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
St Clements Nursing Home was rated Good across all five inspection domains in February 2019, which is a positive baseline. However, the published report contains very limited specific detail, so the family score reflects that general Good rating rather than strong direct evidence of what daily life looks like for your parent.
Homes in East typically score 68–82.The three-lens summary
What families tell us
The atmosphere strikes visitors as genuinely warm. Staff greet everyone with real friendliness, and there's a sense that residents are treated with proper respect. Families mention feeling reassured by how smoothly their loved ones settle in.
What inspectors have recorded
What stands out is how attentive the team seems to be. Families notice there are enough staff around, which brings its own comfort. The caring approach appears consistent across the team, with multiple visitors remarking on the genuine warmth they witness.
How it sits against good practice
Recent building works were mentioned by one visitor, so it's worth asking about any updates when you visit.
Worth a visit
St Clements Nursing Home, at 170 St Clements Hill in Norwich, was rated Good in all five inspection domains following a visit in February 2019. The home cares for up to 26 adults, including people living with dementia, and provides nursing care. A registered manager was in post at the time of the inspection. In July 2023, inspectors reviewed available data and found no evidence requiring a reassessment, so the Good rating remains current. The significant limitation here is that almost no specific detail from the 2019 inspection is available in the published text. A Good rating is genuinely meaningful, but it is now over six years old and cannot tell you what mealtimes feel like, how staff respond to distress, or whether the environment supports someone living with dementia day to day. Before committing to this home, visit in person, ask to see last month's staffing rota, request a copy of a sample care plan, and speak directly to the registered manager about dementia training and night staffing numbers.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how St Clements Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How St Clements Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents rediscover their sparkle in Norwich
Dedicated nursing home Support in Norwich
Families visiting St Clements Nursing Home in East Norwich often find themselves pleasantly surprised. Within weeks of moving in, residents here tend to perk up — eating better, chatting more, even remembering things that seemed lost. It's the kind of transformation that brings relief to worried relatives.
Who they care for
St Clements provides nursing care for adults over 65, younger adults with care needs, and those living with dementia.
For residents with dementia, families have noticed encouraging signs like improved memory recall and better overall mood after settling in.
Management & ethos
What stands out is how attentive the team seems to be. Families notice there are enough staff around, which brings its own comfort. The caring approach appears consistent across the team, with multiple visitors remarking on the genuine warmth they witness.
The home & environment
The home sits in a pleasant spot and families consistently comment on how spotless everything looks. There's regular entertainment that gets residents involved, though the full activity schedule wasn't detailed in recent feedback.
“Recent building works were mentioned by one visitor, so it's worth asking about any updates when you visit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
